DELIVERY & SHIPPING

Updated as of September 15, 2025

We offer various shipping options to meet your needs. All orders are processed within 1-3 business days.

SHIPPING CARRIERS

Shipments are carried out by FedEx, UPS, or DHL, Monday to Saturday, depending on the shipping options made available to you at the time of checkout. Notwithstanding the foregoing, we reserve the right to alter the available carriers at any time.

SHIPPING OPTIONS

Standard Shipping: Estimated 3-5 business days
Express Shipping: Estimated 1-2 business days
International Shipping: Estimated 5-10 business days

Shipping costs applicable to the orders are those indicated on our Websites at the time of the order. Please see our FAQ for details.

PROCESSING TIME

Orders are generally shipped within the time frames provided at the time the order is confirmed. However, these time frames are estimates only and may be extended up to 10 additional business days, especially after the launch of a new collection and/or from November 23 to December 31, considering the significant increase of the orders volume.

DELIVERY ADDRESS

The order will be shipped to the delivery address provided by you, which must be your home address or another residential or business address specified by you. Deliveries cannot be made to hotels or P.O. boxes.

You are solely responsible for providing accurate and complete information concerning the delivery address (including in particular, a house number/name, building number/name, staircase, access codes, names and/or numbers for the intercom, etc.). In the event we are unable to deliver your order to the address provided by you, the products will be returned to us and you will receive a refund within fourteen (14) business days of the products' receipt by us, minus the shipping and taxes costs if applicable. Such refund will be sent to the original payment method.

DELIVERY CONFIRMATION

Your order is deemed delivered upon the transfer of the physical possession of the product or products to you (the "Delivery"). The risk of loss or damage of the product or products is transferred to you at the time of the Delivery.

Please check your products upon Delivery and immediately make a note of any problems (e.g., an open package, damaged or missing products, etc.) on the delivery slip with your signature.

DELAYED DELIVERY ITEMS

Some products may have a delayed delivery time, which will be indicated on the applicable product pages. Full payment is required at the time of ordering. We will make our best efforts to provide (but cannot guarantee) accurate shipping dates for these items. When your product is ready to ship, you will receive an email notification. Once shipped, the standard delivery timeframes will apply to your order.

TRACKING YOUR ORDER

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your package's progress on the carrier's website.

INTERNATIONAL SHIPPING

We ship to the United States, Puerto Rico, and Hong Kong. All prices are shown in U.S. Dollars. No additional customs fees or taxes will be added upon delivery. This provision is subject to modification without notice as required to comply with any applicable changes in law or regulation.

FORCE MAJEURE

We cannot be liable for a late shipment or Delivery caused by a force majeure event (including, without limitation, acts of God, flood, fire, earthquake, governmental actions, war, terrorist threats or acts, cyberattacks, epidemic, pandemic, strikes or other labor disputes, or restraints or delays affecting carriers).

QUESTIONS?

If you have any questions about delivery or shipping, please contact our customer service team at bonjour@sezane.com or visit our Shipping & Delivery FAQ section for more information.