RETURNS & REFUNDS

Updated as of September 15, 2025

We want you to be completely satisfied with your purchase. If you need to return an item, please follow the guidelines below.

RETURN POLICY

Except for any products designated on our Websites as final sale or non-returnable (which we can so designate at any time in our sole discretion), we will accept returns of products purchased on our Websites that are unused, unwashed, and returned in their original condition and packaging with labels still attached, provided such returns are made within 30 days of delivery.

HOW TO RETURN

To start the return process, you must first register your request for a return on our Websites under "MY ACCOUNT / MY RETURNS" before following the instructions provided to mail the package back to us.

Products purchased on our Websites cannot be exchanged in store. Refunds (minus any shipping costs) will be issued to the original method of payment. You may also return products in person at any of our store locations located in the same country.

RETURN CONDITIONS

Items must be returned in their original condition:

• Unused and unwashed
• With all original tags and labels attached
• In original packaging when possible
• With proof of purchase

FINAL SALE ITEMS

The following items are FINAL SALE and cannot be returned or exchanged:

• Personalized items
• Archive products
• Items marked as "Final Sale" on the product page
• Items purchased with gift cards (unless otherwise specified)

REFUND PROCESSING

Once we receive your returned items and verify their condition, we will process your refund within 14 business days. Refunds will be issued to the original payment method used for the purchase. Shipping costs are non-refundable unless the return is due to our error.

You will receive an email confirmation once your return has been processed and your refund has been issued.

RETURN SHIPPING

Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong item shipped, defective item). In such cases, we will provide a prepaid return label.

EXCHANGES

We do not offer direct exchanges. If you would like a different size or color, please return the original item and place a new order for the item you prefer. This ensures you receive the item you want in a timely manner.

QUESTIONS?

If you have any questions about returns or refunds, please contact our customer service team at bonjour@sezane.com or visit our Returns & Refunds FAQ section for more information.

We reserve the right to deactivate a customer's account and to refuse and/or cancel a customer's order, or refuse to issue a refund for products returned, if we observe or suspect, in our sole discretion, that the customer is violating our returns and refunds policies.